Faq Section

The discount that BrandVouchers.com members receive depends on the type of membership chosen. Information about discounts available for each type of membership can be found here.

To become a member of BrandVouchers.com please click here. Select the type of membership and click “Join”. Enter your details and Promo Code (if applicable) and click on “Register and Pay”, then make payment using your credit / debit card. Your membership will be confirmed and a confirmation email will be sent to you. You can now enjoy the generous discounts that BrandVouchers.com offers.

Please click on “Login” at the top right of the homepage, click on “Forgot your password”, enter your email address or username then click “Continue”. An email will be sent to you with instructions for resetting your password.

Please contact our customer service team on +44 (0) 207 846 0889 or customerservice@BrandVouchers.com. They will send you an email containing your username. You will also need to reset your password, please click on “Click here to reset your password” to do this.

You should receive Voucher email instantly. If you have not received a confirmation email within 30 minutes of making the booking, please check your spam / junk folder. If it is not there, please contact our customer service team on +44 (0) 207 846 0889 or customerservice@BrandVouchers.com

If you are unable to make a booking, please contact our customer service team on +44 (0) 207 846 0889 or customerservice@kohano.com

If the details on your Voucher are incorrect, please contact our customer service team on +44 (0) 207 846 0889 or customerservice@kohano.com

If you have a problem with a Voucher or Gift Card whilst using it, firstly please speak to the service provider (eg. Cash desk or store customer care). If they are unable to solve the issue, please contact our customer service team on +44 (0) 207 846 0889 or customerservice@BrandVouchers.com

Yes, you can download the BrandVouchers.com app from the Apple App Store or Google Play Store.

This is an individual membership, you can only use it for your own benefit, you cannot pass on the voucher to someone else.

You are able to cancel your membership and receive a full refund provided that you inform us of this within 14 days of joining. This is provided that:
1. Bookings have not been made.
2. Introductory offers and welcome gifts have not been used.
3. Promotional offers have not been used.
To cancel your membership the request needs to be in writing. Please email customerservice@BrandVouchers.com and include your membership details.

After 14 days of joining we are unable to offer a refund for unused membership.

Our website searches a large number of providers and suppliers to ensure you get the best discount available. Please be patient as waiting a few more seconds could save you a lot of money.

Please contact our customer service team on +44 (0) 207 846 0889 or customerservice@BrandVouchers.com